Shipping & Refund Policy
Last Updated: July 2026
1. Shipping & Delivery
I ship all orders from my clinic in Carindale, Queensland, using Australia Post’s Parcel Post service.
1.1 Shipping Rates
To ensure your products are packed securely, shipping is calculated as follows:
Base Flat Rate: $9.50
Per Item Fee: $0.50 per item in your order. (For example, shipping for 2 items would be $10.50.)
Free Shipping: Orders over $500 qualify for free standard shipping.
1.2 Handling & Dispatch
Processing Time: Please allow 1 to 3 business days for me to pick, pack, and dispatch your order.
Delivery Timeframes: I use Australia Post, so delivery times depend on their interstate network. Generally:
QLD: 2–3 business days.
Interstate: 3–6 business days (longer for rural or remote areas).
Tracking: You will receive a tracking number via email once I have lodged your parcel with Australia Post.
2. Free Local Pickup
If you are local to Carindale, you are welcome to skip the shipping fees and collect your order directly from the clinic.
Cost: Free.
Pickup Times: Monday to Saturday, between 5:00 PM and 8:00 PM.
Alternative Times: If the above times don't suit, pickup can be made by arrangement. Please contact me after placing your order to find a suitable time.
How it works: Select "Local Pickup" at checkout. I will contact you when your order is ready for collection.
3. Refunds & Returns
I want you to be fully satisfied with your purchase. My refund policy complies with the Australian Consumer Law and applies as follows:
3.1 Return Window
You may request a return or exchange within 30 days of delivery.
3.2 Faulty or Defective Items
If you receive a product that is defective, damaged, or not as described, you are entitled to a replacement or refund at no cost to you.
Return Cost: I will cover reasonable return postage costs, or reimburse you if you've already paid to send it back.
Timeframe: Please notify me within 30 days of delivery.
3.3 Change of Mind
I accept returns and exchanges for change of mind, provided the product is:
Unopened, unused, and in its original, resalable condition (for hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless faulty), and
Returned within 30 days of delivery.
3.4 Return Methods
You can return your item either:
By post to my clinic address (see below), or
In store, in person at Beauty WithIn Aesthetics, Carindale.
Return shipping cost is the customer's responsibility, except where the item is faulty or defective.
3.5 Restocking Fee
A 5% restocking fee applies to change-of-mind returns of non-defective products. No restocking fee applies to faulty or defective item returns.
3.6 Refund Processing
Once your returned item is received and inspected, refunds will be processed within 10 business days. Refunds are issued to your original payment method.
3.7 Australian Consumer Law
My goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.
4. Contact Me
To arrange a pickup or discuss a return, please contact me at:
Beauty WithIn Aesthetics
Email: jolieta@beautywithin.au
Phone: 0422 100 022
Pickup/Return Address: 5 Rossmoya St, Carindale QLD