Client reviewing personal results during an aesthetic consultation.

Privacy Policy

Last Updated: July 2026

I am committed to protecting your privacy. This policy explains how I handle your personal information as a sole trader operating Beauty WithIn Aesthetics in Queensland. When you interact with my website or clinic, I collect information to provide you with safe, professional aesthetic services.

1. The Information I Collect

To provide my services, I need to collect certain information about you:

  • Personal Details: Your name, email address, phone number, and date of birth.

  • Booking Information: Details about the services you have booked and your appointment history.

  • Payment Information: Payment details processed at checkout, including deposits or credit cards required to be held on file to secure booking slots.

  • Health & Medical Information (Sensitive Information): This includes your medical history, skin conditions, allergies, and treatment notes. Under Australian law, this is "Sensitive Information", and I treat it with the highest level of confidentiality.

đź”’ Secure Capture of Payment Cards: Please note that I do not directly store, view, or process your raw credit card numbers on my servers. All card entries are encrypted instantly at the point of capture using advanced digital tokenisation.

2. How Your Information is Managed

I use specialised third-party platforms to ensure your data is handled securely. Each has its own privacy standards:

  • Bookings (Acuity Scheduling): I use Acuity Scheduling to manage my calendar. When you book an appointment, your contact details and appointment preferences are stored here. Acuity transmits booking transaction variables to our payment gateway to facilitate secure reservations.

  • Online Store Payments (Squarespace Payments): Online store product payments are processed through Squarespace Payments. I do not see or store your full credit card details; these are encrypted and handled directly by the payment provider.

  • Booking Deposits & Vaulted Cards (Stripe): All appointment deposits, pre-payments, and cards held on file are securely processed by Stripe. Stripe acts as the payment processor for our booking platform, utilising end-to-end encryption to execute charges and monitor for fraud.

  • Medical Records (Dapple OS via Juv’ae): Your sensitive medical information, consent forms, and treatment records are stored securely in Dapple OS, a clinical management system managed by Juv’ae. This ensures that your health records are kept separate and secure in accordance with clinical standards.

3. Credit Cards Held on File & Cancellation Policy

For specific in-clinic treatments, you may be required to provide your credit card details via our booking platform to secure an appointment slot.

These details are securely vaulted by Stripe using tokenisation—which strips away sensitive account numbers and replaces them with an encrypted digital identifier. Your actual card details remain completely hidden from me.

I retain the right through this secure framework to process deposits, pre-authorisations, or enforce my structured Cancellation and No-Show Policy by capturing balances up to the designated fee amounts outlined at the time of your booking.

4. Why I Collect This Information

I collect this data for the following reasons:

  • To manage your appointments and send reminders.

  • To ensure that any treatments I provide are medically safe and suitable for you.

  • To process payments for products, gift certificates, and services.

  • To comply with my legal and insurance obligations as an aesthetics practitioner in Queensland.

5. Disclosure of Information

I do not sell or rent your data. I only disclose your information to:

  • The third-party platforms mentioned above (Acuity, Squarespace, Stripe, and Dapple OS) to facilitate my services.

  • Healthcare professionals or regulatory bodies, but only if required by law or in an emergency.

6. Security

I take reasonable steps to ensure your personal information is stored securely. By using industry-standard platforms like Squarespace, Acuity, Stripe, and Dapple OS, your data is protected by modern encryption. However, no electronic transmission is 100% secure, and I encourage you to use strong passwords when creating accounts.

7. Accessing Your Data

You have the right to request access to the personal or medical information I hold about you. You can also ask me to correct any inaccurate information. If you would like to do this, please get in touch with me via the email address below.

8. Complaints

If you have a concern about how I have handled your privacy, please get in touch with me directly so I can resolve it. If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Me

For any questions regarding your privacy, please reach out:
Beauty WithIn Aesthetics
Email: jolieta@beautywithin.au
Phone: 0422 100 022
Address: 5 Rossmoya St, Carindale QLD